Returns & Exchange

We want you to be happy with the products you purchased, so we have made it easy for you to return items. Read carefully below and call us with any questions.

RETURN INSTRUCTIONS
 Please use the original packaging, if possible, and seal the package securely with tape. We recommend using protective packing to minimize any damage to the product. Remove any other labels from the package. We recommend that you insure the package when sending and retain the receipt. Heather Nicole Advance Skincare is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Heather Nicole Advance Skincare
Order #_____________________
1112 S Bedford St.
Los Angeles Ca 90035
Refund Policy
We accept returns for credits or exchange only.
Returns
Our return policy is 7 days for exchange or credit. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Return Processing
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  info@heathernicoleskincare.com and send your item to: